微软Dynamics 365客户参与
客户关系管理软件
微软Dynamics CRM现在作为微软Dynamics 365的一部分提供.
包括以前被称为微软Dynamics CRM, 微软Dynamics 365客户参与 packages the core components of CRM as individual applications in the cloud with a whole new suite of capabilities.
Dynamics 365客户参与能力
- 销售(专业与企业) – Turn relationships into revenue with lead and opportunity management cloud-based tools.
- Customer Service – Increase customer satisfaction with case management and knowledge base tools.
- Project Service Automation – Better manage projects with integrated scheduling, billing and timekeeping apps.
- Field Service – Dominate service calls by tracking customer equipment, contracts and managing staff in the field.
- Marketing – Unify your marketing efforts to gain deeper insight into customer interest and interaction.
动态365销售(专业vs. Enterprise)
动态365销售专业
Utilize core sales force automation to execute simpler sales functions at a lower price point.
销售企业动态365
Boost productivity and gain better insight with advanced sales force automation.
微软Dynamics 365专业销售vs销售企业
|
Sales Professional
($65 per user/month) |
Sales Enterprise
($95 per user/month) |
|
|
Unlimited Users
|
Unlimited
|
Unlimited
|
|
Sales Execution
|
-
|
–
|
|
> Lead and opportunity management
|
Included
|
Included
|
|
> Marketing lists, sales campaigns
|
Included
|
Included
|
|
> Products, price lists
|
Included
|
Included
|
|
> Quotes, orders, invoices
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Included
|
Included
|
|
> Competitors, sales goals, territory management
|
–
|
Included
|
|
> Product taxonomy, relationships, hierarchies
|
–
|
Included
|
|
Social Engagement
|
–
|
Included
|
|
游戏化，用户之声
|
–
|
Included
|
|
Mobile offline sync
|
–
|
Included
|
|
Cases
|
Included
|
Included
|
|
Sales embedded intelligence
|
–
|
Included
|
|
Customization
|
-
|
–
|
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> Custom entities
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Max 15
|
Unlimited
|
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> Business process flows
|
Max 5
|
Unlimited
|
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> Custom workflows
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Max 15
|
Unlimited
|
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> 3rd party application installs
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Max 10
|
Unlimited
|
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Reporting and analysis
|
–
|
-
|
|
> Export to Excel, advanced analytics w/ Power BI
|
Included
|
Included
|
|
> Real-time sales reports and dashboards
|
Limited
|
Included
|
|
Forms
|
1 form
|
Unlimited
|
为客户服务的Dynamics 365
Make customer service effortless by providing a unified experience with seamless end-to-end service.
Capabilities:
- Case management
- Knowledge base
- Self-service support portal
- Complete customer view
- Surveys, forms & social listening
- No-code visual tools
- Sophisticated case routing
用于项目服务自动化的Dynamics 365
Project Service Automation – optimize project resources to ensure maximum profitability.
Capabilities:
- 健壮的项目规划能力
- Intuitive dashboards
- Streamlined scheduling
- Opportunity management
- Resource management
- Team collaboration
- Customer billing
- Office 365 integrations
- KPIs
- Time and expenses
为现场服务的Dynamics 365
Increase field service efficiencies with smart onsite care and real-time data indicators.
Capabilities:
- Automated scheduling
- Automated dispatching
- 流线型的库存管理
- 360度客户偏好视图
- Mobile access
- Automatic work orders
- Predictive maintenance
- IoT intelligence
- Customer portal
Dynamics 365 for Marketing
Marketing automation solution with tools that help turn prospects into business relationships.
Capabilities:
- Multi-Channel Campaigns
- Lead Management
- Event Management
- Tools and Templates
- Marketing Insights
- Additional Capabilities
附加的功能包括()
- Gamification – Turn work into play with fun and engaging in competitions to increase employee motivation and performance.
- Social Listening – Discover and act on powerful social insights with automated social analytics and response management.
- Organization Insights – Monitor your CRM usage and identify training needs and process improvements.
- Portal Add-Ons – Make interactions among partners and customers easier with turnkey and interactive portals.
- Voice of the Customer -创建和发送调查，以获得有价值的反馈，从你的客户.
Featured Blog Posts
Dynamics 365客户参与定价
Licensing
Pricing
Pricing Definitions
Plan
Plan-based licensing allows you to leverage all functionality starting at $115 per user/month, depending on the plan. If a user needs access to more than one module, this pricing plan is the most cost-effective. 客户参与计划包括客户参与下的所有内容.
*分级定价可用于高用户要求.
Apps
App-based licensing allows you to buy individual apps for $65 – $95 each per user/month. If a user only needs access to one module, this pricing plan is the most cost-effective.
Team Member
Team member-based licensing allows users who do not require full access to modules to access certain information for $8 per user/month. 这些用户通常只需要读取数据和查看报告.
*分级定价可用于高用户要求.
Not sure where to start? LBMC Technology Solutions can provide a Business Process Review where a member of our staff will observe pertinent aspects of your business including future objectives, 信息流和功能需求. We will then provide you with detailed information on the required software components and implementation services necessary to meet your objectives.
Disclaimer: All information provided on this website is subject to change without notice. 我们正在努力使这个网站变得有用和准确, 由于信息的性质, InterDyn Artis, an LBMC Technology Solutions Company does not warrant the accuracy of information obtained from this or that it will not change. InterDyn Artis, an LBMC Technology Technology Solutions Company makes no representation or warranty whatsoever regarding the completeness, accuracy, “up-to-dateness”, or adequacy of, or the suitability, functionality, availability, 或它所包含的信息的操作.
如何购买Dynamics 365客户参与
Getting started
- 填写“明升体育app下载”表格，与解决方案专家交谈
- 我们将与您讨论您的要求和培训需求
- 电话之后，我们会根据您的需求提供个性化的报价
- When your purchase is finalized, we will assist in a quick and easy implementation
使用LBMC技术解决方案的好处
- 我们会让你建立和运行的更快，更少的中断您的业务
- Our consultants have industry-specific expertise for a wide array of industries
- Our development team will help optimize your solution for top-of-the-line results
- 我们提供全年培训，以持续成长和学习
Dynamics 365客户参与支持/培训
我们提供的支持和培训包括:
- On-site & remote consulting
- Telephone support
- Annual user conference
- Tailored training sessions
