LBMC Technology Solutions has helped clients identify opportunities for efficiency and productivity gains as an authorized OnBase solution provider since 2000. In this blog, we’ve gathered our top 15 frequently asked questions (FAQs) for you to dig a little deeper into what OnBase and LBMC Technology Solutions has to offer.
How much does OnBase cost?
Our goal is to make selecting and implementing OnBase as easy as possible to maximize your investment. 价格已经包括在明升体育app下载 website 并包括以极具竞争力的价格提供软件和服务.
OnBase订阅的三个级别之间有什么区别?
With Essential, 你将获得OnBase平台最大的份额和力量, including the capability to have codeless integrations with the systems you use every day such as Outlook and your ERP system.
With Advanced, you get the added benefit of the latest innovations in Intelligent Automation and Workflow, eliminating manual tasks and giving you increased visibility into your business processes.
使用Premier，您将体验到OnBase平台的真正区别. Rapidly create any number of data applications that you may be managing today in access databases or spreadsheets.
使用Premier，我是否必须为每个应用程序支付一个用户许可证? For example, if I create an HR application for our employees and then maybe an IT Help Desk application, 我是否需要为该用户支付两次费用?
Great Question! The answer is no and it is here that you quickly see the return on your investment. 一旦用户获得使用Premier的许可, 他们可以访问你在OnBase平台上开发的任何应用程序.
我认为OnBase是一个文档管理解决方案. 我不确定我是否理解了快速数据应用部分.
Paper is so 1990’s! We all realize today that “information” flows thru your organization and not just documents. 你可以利用所有的合作, auditing, 保留策略管理, and workflow and review capabilities that OnBase offers on information that may not even have a document associated with it. There is a real opportunity here to reduce the number of systems you manage and pay for today and migrate those into a single, fully integrated solution.
OnBase在云中可用吗?
Yes! 您可以购买OnBase作为本地解决方案或在Hyland Cloud上. With the Hyland Cloud, you get a secure and reliable infrastructure and Hyland manages freeing you from the worry of server management, licensing, and backups.
If I purchase OnBase On-Premise, can I still deliver that as a web-based solution to my employees?
Yes! OnBase gives you the option of multiple clients including a thin client that is zero footprint that will run on Windows, Macbooks, or Chromebooks.
实现OnBase需要多长时间?
Depending on whether you select on-premise or the cloud, the system can be set up within a day. What typically drives timelines is on the client-side and is based on the availability of resources, etc. 大多数解决方案可以在三个月内交付, but the important thing to remember about OnBase is that you can expand the solution and deliver additional value across the organization and applications for the next 20+ years.
我可以在AP外使用OnBase吗?
Yes, yes, yes!! In fact, 对于部署到OnBase的每一个额外解决方案, 你的投资回报只会增加. AP之外的常见用例包括HR, contract management, vendor management, 新应用程序处理, renewals, and claims in insurance, 遵守年度安全评估, IT support help desks, loan processing, grant management, new student enrollment, etc. 任何信息进入组织的地方, 手动输入、处理或批准该信息, 想要了解这个过程是OnBase的一个很好的选择.
OnBase提供培训项目吗?
Yes. OnBase offers training programs for individuals to achieve certification and support recognition, a community website where you can read about the product and collaborate with other customers, and a premium subscription package to view an entire library of training videos and hands-on activities.
支持是什么样子的?
在LBMC技术解决方案, our goal is to intimately know your business and provide guidance in insight into how technology can assist you as you grow. 基于这种关系, LBMC is your front-line contact for implementation and long-term support including strategic planning. Many of our customers blend this expertise with growing internal staff to become OnBase Administrators to help you maximize your investment in the platform. 无论您的需求是什么水平，LBMC技术解决方案都在这里为您提供支持.
特性多久发布一次?
OnBase通常每年发布四个特性驱动的版本.
市场如何看待OnBase?
OnBase proudly claims to have a 97% annual customer retention rate with over 15,全球有000个客户. Gartner and Forrester have both named OnBase as a leader in the industry for several years now based on their innovation and customer engagement.
我听说Hyland/OnBase的文化很棒. Why is that?
海兰德从1991年开始为客户服务，你是对的, 它以家庭和社区文化而闻名. 被评为最佳工作场所, you will find hard-working employees who know how to have fun and engage with customers at a relationship level. 你可能会发现一名员工正在公司办公室滑滑梯, 或者去理发店理发, 或者去托儿所看望他们的孩子. Hyland绝对是行业中最独特、最好的企业文化之一.
我们有机会和其他客户互动吗?
当然，这是OnBase社区的核心. Each year, OnBase will host its annual Community Live event where thousands of customers gather to interact with Hyland experts. LBMC Technology Solutions also hosts OnBase Community Events (both onsite and virtually) with customers twice a year.
How do I get started?
One of LBMC Technology Solutions’ account executives can set up a time for you to talk with an OnBase expert. This session is designed to learn more about your business and help you navigate the possibilities and considerations needed as you consider ways to make your business even more successful. Contact us today to learn more.