So, how do you go about creating a culture of more effective internal communication? Here are six best practices we’ve seen from partnering with organizations in almost every industry:
1. 放弃电子邮件,改用项目管理或协作平台
办公室职员的平均收入大约是 每天121封邮件. If email is your primary way of sharing important information or collaborating with your team, 这些信息可能被漏掉了.
电子邮件有它的好处,但内部沟通不是其中之一. 如果你想改善沟通和协作, consider a project management or collaboration tool for teams to communicate with each other.
2. 为重要的概念、价值或计划设计视觉效果
65%的员工是视觉学习者,根据社会科学研究网络. 如果这是真的, 然后是传达重要的概念, 比如你的组织价值观或重要的年度计划, 当它们通过视觉方式传达时,可能会更有效地“坚持”.
Rather than distributing a bullet point list of your values or annual goals, find a designer to help you convey that information in an easy-to-digest manner. 它可能会比文字给人留下更持久的印象.
3. 别忘了把对他们的好处也写进去
你的员工没有阅读你的备忘录吗? 他们是否忘记了你在上一封公司邮件中传达了什么? 它们没有改变你想要改进的行为或实践吗? 可能是因为他们不明白这对他们有什么帮助.
Whenever you’re communicating a critical policy or initiative that requires buy-in from employees, 你不能忘记把它对他们来说是什么. 它将如何使他们的生活变得更好? 它将如何帮助他们在工作中更有效? These are important questions to consider when communicating with employees.
4. Find a 系统 that Works for Your Team, but Don’t Be Afraid to Tweak It
There’s no “one size fits all” communication process that works for every organization. 事实上, different teams within an organization might use different processes to communicate effectively.
Finding a system that works for your team is an essential principle for your managers and team leaders to understand. 在同一时间,永远 鼓励他们 调整或放弃一个系统,如果它开始伤害大于帮助. 例如, your team might need to conduct a daily 10-minute stand-up meeting while working on an important project. But, don’t host a daily stand-up meeting simply for the sake of hosting it. Instead, focus on sending the right information to the right people at the right time.
5. 在会议之前设定期望
我们都有过这样的经历:开会时发邮件就很容易了. It’s one or two important nuggets, and then it devolves into tangents and side conversations. This happens most often when we don’t set expectations prior to getting together. Though it’s important for your employees to connect even on a personal level—especially when working remotely—it’s also important that they walk away from a meeting feeling that their time was well spent and that they have the information they need to do their jobs well.
试着在脑海中为每次会议安排一个议程. 让每个人都知道你将涵盖什么, 要求他们准备好最新消息和问题, 尽量把切线控制在最小. 让一个人来主持会议是有帮助的, so that they can monitor the flow of the conversation and ensure that all topics are covered appropriately.
6. Make Sure Employees Know They Can Come to You with Questions, Ideas, or Concerns
实行“开放政策”并不局限于物理空间. By 打开沟通的渠道 and making sure employees know they can come to their manager or supervisor with questions or concerns, 你的团队成员会感到受欢迎而不是害怕. 无论你是大公司还是初创公司, this internal communications practice bridges gaps and helps build receptive, 员工之间的诚实关系.